Gas and Electricity in Your Home

Once you accept your tenancy, you will need to contact the property’s energy supplier. If you wish to change energy supplier you will be responsible for arranging your own utilities connection.

You will need to take a reading of your current meters and pass this information on to the new suppliers. You will need to show a copy of your tenancy agreement that you signed at the office. You should allow seven working days for the supplies to be connected.

Gas Safety In Your Home

Cowley RMO aims to provide you with safe and reliable heating and hot water systems. This charter sets out clear advice and information regarding what services are available and standards you can expect from us.

Service appliances: (Residents)
By law we must carry out Gas Safety Checks to all tenanted properties that contain an individual boiler. All Gas Safety Checks for communal boilers/ heating systems will be carried out by Lambeth Council.

For any suspected gas leak, please contact Transo Ltd urgently on 0800 111999

To do this we will:

  • Employ Gas safe registered engineers who carry identification
  • Complete a gas safety check every 12 months
  • Arrange convenient appointments, including evenings and weekends
  • We will visit your property twice by appointment, to ensure the service is completed.
  • Provide you with a copy of the gas safety record (CP12)
  • Will make safe all heating related leaks within two hours
  • Aim to repair gas central heating and water heaters within 24 hours between the months of November and April and within 3 days between May and October.
  • Provide temporary heating if we are unable to meet these time scales.

What if no access is provided?

  • We will make two appointments to visit you, however if access is still not provided, your gas safety check will be placed in to ‘referred to council’ status.
  • This status is the first step towards obtaining a court injunction to ensure access is provided.
  • We will write to you requesting you make contact with the estate office within 14 days to arrange a suitable appointment.
  • If no contact is received we will write to you again suggesting an appointment time and date.
  • If no contact is still received we will write to confirm that if no appointment is arranged within 7 days, a court injunction will be sought.
  • If no contact is still received we will make an application to the county court to obtain an injunction to complete the necessary checks. The injunction will allow us to force entry into your home and recharge you the cost of doing so.

Gas Servicing

Should you experience problems with either your heating or hot water system or wish to have your system serviced; Cowley DLO can be contacted on 020 7926 0690.

Outside of normal working hours please contact Lambeth Out of Hours on 020 7926 6666.